Frequently Asked Questions
Emanate Home is a luxury lighting and décor brand based in India, designing and manufacturing handcrafted, statement-lighting pieces and bespoke solutions for premium homes, hospitality and architectural projects.
Because you’ll receive more than a light fixture — you’ll access specialist design, craftsmanship, and a signature aesthetic that elevates space with artful light. Our pieces are customizable, refined and trusted by architects and designers.
Emanate Home’s flagship showrooms are in Delhi, Hyderabad and Kolkata.
We offer chandeliers, pendant lights, wall lamps, table lamps, floor lamps and bespoke lighting installations, as well as curated lighting collections.
Yes — many of our works are bespoke, designed in collaboration with architects, interior designers and clients to suit scale, material, finish and setting.
Production times vary depending on complexity and scale. For custom pieces we will provide a timeline once the brief is confirmed.
We use premium materials including brass, steel, blown glass, alabaster, wood and other refined finishes — all selected to deliver quality, clarity and design integrity.
Yes — we are proud to be “Made in India”, working with Indian artisans and manufacturing facilities to craft each piece.
Orders are dispatched within 2–3 business days for ready-stock items. Delivery time varies by location and shipping method.
Yes — we ship internationally, with packaging and logistics arranged accordingly.
Installation services are available upon request, but are charged separately unless specifically included.
Because many of our products are custom-made once commissioned, we follow a no cancellation / no refund policy once production starts.
If a product is damaged in transit, please notify us immediately (with photos/videos) so we can arrange replacement or repair — our team will guide you.
Yes — we work with architects, designers and project professionals and can offer trade terms and bulk/project pricing.
We deliver products with quality workmanship and materials. Specific warranty terms depend on the product — please check your invoice or order confirmation for details.
We provide consultation, design inputs, technical drawings or 3D visuals (where needed) to ensure correct scale, fit, finish and ambience for your space.
Our lights can be configured to suit Indian electrical standards (230V etc.). For international orders, please inform us about local voltage, wiring and dimming requirements at the time of enquiry.
Many of our models support dimming. Please confirm at the time of order and specify the type of dimming system (e.g., TRIAC, DALI, 0-10V) required for your project.
Clean gently with a soft, dry cloth. Avoid harsh chemicals or abrasives. For specialist materials (alabaster, brass) we can provide care instructions.
Yes — we support replacement parts, drivers and consumables for many of our fixtures. Please contact our service team with the product reference.
Because each piece is conceived as a design object, handcrafted from refined materials, and often customized. The value lies in design originality, quality, finish and longevity.
Yes — we welcome clients to our showrooms. It is recommended to schedule an appointment for personalized consultation and to experience the pieces in real space.
403, Mehrauli-Gurgaon Rd, opposite pillar 118, Ghitorni, New Delhi, Delhi 110030.
We accept online payment methods, bank transfer, card payments, and structured payments for custom orders.
Yes — all online payments are processed via secure and encrypted gateways to protect your data and transaction.
Yes — we collaborate with hospitality, residential projects and commercial clients to deliver bulk orders, coordinated installations, and integrated lighting solutions.
For overseas orders, we adapt to the client’s local voltage, wiring conventions and certification/regulation requirements. Please specify these at enquiry.
Ready-stock items: dispatched within 2–3 business days. Custom pieces: lead time varies based on design, scale and materials — we will confirm once we have the project brief.
Contact your project manager or our team via email/WhatsApp — we can provide technical datasheets, drawings, mounting instructions and design visuals.
Many of our fixtures allow choice of finishes such as brass (polished/burnished), steel, custom colour treatments, custom glass/alabaster. Please ask at the time of order.
Yes — many of our designs are flexible in scale, configuration or layout. For a specific alteration, please mention this at the design-brief stage.
Changes may be possible if production has not commenced. Once fabrication begins, changes may not be feasible and could incur additional cost.
Yes — for dispatched orders we provide tracking details and shipment updates for your convenience.
We package all fixtures with premium crates/wood-boxed or padded shipping standards to ensure safe transit, especially for large, custom or international shipments.
Usually, duties and customs are borne by the customer unless otherwise agreed. We advise clients to check local import regulations before placing an order.
Use a soft, dry cloth. Avoid strong detergents or sprays. For filigree, accents or openwork, dust regularly with a soft brush.
Once a collection is discontinued, it may no longer be available. If you require a piece from a discontinued collection, we may suggest a similar design or customized alternative.
Absolutely — we build partnerships with designers and architects from early planning through installation to deliver integrated lighting solutions.
Yes — for many bespoke and larger-scale projects we offer 3D visuals or mock-ups to help you visualize the light within your space.
Brief → Concept design/quote → Approval → Production → Quality check → Dispatch → Installation (if required) → Handover.
Many of our lights can be integrated with smart dimming/automation systems. Please specify your system (e.g., Casambi, DALI) at the time of order.
Contact our service team with model details and proof of purchase. We can supply replacement parts at cost, or quote repair services depending on the situation.
Yes — for project clients, we provide lighting design support including layout plans, luminaire selection, mounting heights and ambience planning.
Call us at +91 87002 60050 or +91 1135784613 or email emanatehomelighting@gmail.com to book an appointment.
Please call ahead for showroom hours, as they may vary by location and appointment.
Yes — visits can be arranged by appointment. Please contact us to schedule.
Some finishes (such as raw/burnished metals) may develop character over time. If you prefer a stable finish, please ask for sealed/polished options.
Yes — we respect confidentiality of design and projects, especially for high-end clients. We can sign NDAs if required.
Simply reach out via phone, WhatsApp or email — our team is ready to assist. Contact: +91 87002 60050 / emanatehomelighting@gmail.com.
At Emanate Home, luxury means combining material excellence, refined finish, thoughtful design, bespoke capability and enduring presence — lighting that becomes a focal point, not just a fixture.